Distance Sales and Refund Policy
1. Parties
This Distance Sales and Refund Policy is entered into electronically between Norma Systems (“Seller”) and the user (“Buyer”) who purchases digital training, documents, or related services through the website.
2. Scope of Services
Purchased services may include:
- Online training access
- Digital training videos
- Downloadable documents
- Training materials
- Checklists, templates, and supporting content
- Online examinations and certification services
The scope and details of each service are specified on the relevant product or training page.
3. Orders and Payments
Payments are processed electronically through secure payment service providers.
By completing a purchase, the Buyer acknowledges and accepts the relevant product descriptions, usage conditions, and the terms of this policy.
4. Delivery and Access
Access to digital products and online training may be provided through user account activation or by sending access information to the email address provided during registration.
Access periods, if applicable, are specified on the related training or product page.
The Seller reserves the right to make technical updates, maintenance changes, or infrastructure modifications when necessary.
5. Right of Withdrawal and Refund Policy
Digital products and online training services that are made instantly accessible electronically may be considered exempt from the right of withdrawal under applicable legislation.
Therefore, refunds may not be available for digital training, downloadable materials, or digital documents once access has been granted.
However, support requests may be evaluated in cases such as:
- Duplicate payments
- Technical access issues
- Failure to provide the purchased service
For support and refund requests:
6. Intellectual Property
All training content, videos, documents, templates, and related materials are the property of Norma Systems or their respective rights holders.
Unauthorized copying, sharing, reproduction, or commercial use of any content is strictly prohibited.
7. Limitation of Liability
The provided training and materials are intended for informational and professional development purposes. Users remain responsible for verifying compliance with applicable standards, regulations, and customer-specific requirements.
8. Enforcement
By completing a purchase through the website, the Buyer is deemed to have accepted this Distance Sales and Refund Policy.